Provide your customers richer experiences on their media of choice By its public nature, social media has forced companies to up their CX game, both in providing better products and services and responding to complaints. B2C companies across all sectors are finding that when customers want to complain, they prefer to do it on a
Unity Contact Center is packed full of features and provides your customers richer inbound experiences on their media of choice, but that’s not all! It’s also perfect for small and medium-sized businesses. Here’s why: 1) Built to grow with you – as a cloud based platform we can scale media streams and Agents with no
Everybody likes feedback, right? That’s why we have introduced optional ratings for post-chat visitor scoring. Compare Agents or Media Streams across your contact center We have now released a 5-star rating option for Web Chat media streams. This option can be enable for specific streams and allows the visitor to choose from 1 to 5
Web Chat Transfer – Conversations can now be transferred to other Agents in the same media stream, provided the receiving Agent is not on DND. Activity Log – The Call Logs tab in the contact center version of Unity Agent has now been changed to Activity Log and will show the last 30 web chat