Tag Archives: webchat

5 Reasons Why Unity Contact Center is Perfect for SMB

Unity Contact Center is packed full of features and provides your customers richer inbound experiences on their media of choice, but that’s not all! It’s also perfect for small and medium-sized businesses. Here’s why: 1) Built to grow with you – as a cloud based platform we can scale media streams and Agents with no

Ratings for Web Chat

Everybody likes feedback, right? That’s why we have introduced optional ratings for post-chat visitor scoring. Compare Agents or Media Streams across your contact center We have now released a 5-star rating option for Web Chat media streams. This option can be enable for specific streams and allows the visitor to choose from 1 to 5

General Contact Centre Enhancements

Web Chat Transfer – Conversations can now be transferred to other Agents in the same media stream, provided the receiving Agent is not on DND. Activity Log – The Call Logs tab in the contact center version of Unity Agent has now been changed to Activity Log and will show the last 30 web chat