General Contact Centre Enhancements Post by : Team Kakapo | On 4 February, 2018 | Feature ReleasesWeb Chat Transfer – Conversations can now be transferred to Categories: Feature Releases Tags: supervisor , webchat , agent , center , web , chat , contact , email , twitter , media , broadsoft , streams , broadworks , enhancements
Last Agent Routing for Web Chat Post by : Team Kakapo | On 17 December, 2017 | Feature ReleasesCustomer service experience has now been enhanced with last agent Categories: Feature Releases Tags: broadsoft , queues , broadworks , media , applications , streams , supervisor , agent , center , web , chat , contact , email , twitter