Tag Archives: dashboard

New Enhancements for Unity Dashboard

Unity Dashboard release 2.0.9.1 is now available on beta and includes a variety of new and improved features. ADDITIONAL FUNCTIONALITY FOR ADDED CONTROL AND SECURITY Larger Font Sizes Per View: Users can now set larger and different font sizes for all tabular views View Number Of Agents: Dashboard now displays the number of monitored agents Full Screen On Startup: Unity Dashboard can now

WINNER: Best Call Analytics Award – UC Today

We are pleased to announce that our Unity Dashboard app is the winner of UC Today’s Best Call Analytics award! “Chosen for their innovation, and the contribution they’ve made to the UC industry this year” – UC Today Available in both tabular and graphical views, Unity Dashboard offers an essential tool for providing real-time visibility

New Dashboard Stat “Live Calls”

We have now included a new stat which is “Live Calls”, namely, how many calls are currently answered by Agents and in progress currently. This now completes all tenses with “Calls in Queue” and “Calls Answered” to provide customers a 360-degree view of current conditions. Other complimentary stats include: Inbound Idle – Timer that will

Kakapo Systems to Unveil Unity Call Center Wallboard at BroadSoft Connections 2011

Kakapo Systems, a leading developer of desktop applications for VoIP platform integration, today announced that it will demonstrate its Unity Wallboard application at BroadSoft® Connections 2011: Crush It! being held at the JW Marriott Desert Ridge Resort in Phoenix, Arizona, October 16 – 19. LONDON, UNITED KINGDOM and PHOENIX, ARIZONA — (Marketwire) — 10/17/11 —