Tag Archives: apps

xsi broadsoft

Support for XSI on BroadWorks R22

From R22 onwards BroadSoft are no longer supporting Client Access Protocol [CAP], which Unity uses to connect to the BroadWorks platform. All Unity apps will now connect to the Xtended Services Interface [XSI] using CTI from Unity release 6.9.0.0. Users will auto-update to this build before Service Providers migrate to R22 for a smooth transition.

Unity Mobile for BroadSoft

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections

Kakapo Systems, a leading developer of applications for the BroadSoft BroadWorks platform, today announced that it will launch its Unity Mobile application at BroadSoft Connections 2014. Scottsdale, Arizona, October 12, 2014 – Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their

Broadsoft call center app

Kakapo Systems to Launch Event Recorder at BroadSoft Connections

Kakapo Systems, a leading developer of desktop applications for BroadSoft, today announced that it will demonstrate its Call Centre Event Recorder at BroadSoft Connections 2012. Scottsdale, Arizona, October 9, 2012 – Unity Event Recorder captures the incoming CLI, in real-time, of any abandoned calls into BroadWorks call centre on R16 and upwards. This allows call centre

BroadSoft Wallboard

Kakapo Systems to Unveil Unity Call Center Wallboard at BroadSoft Connections 2011

Kakapo Systems, a leading developer of desktop applications for VoIP platform integration, today announced that it will demonstrate its Unity Wallboard application at BroadSoft® Connections 2011: Crush It! being held at the JW Marriott Desert Ridge Resort in Phoenix, Arizona, October 16 – 19. LONDON, UNITED KINGDOM and PHOENIX, ARIZONA — (Marketwire) — 10/17/11 —