New Enhancements for Unity Dashboard

Unity Dashboard release 2.0.9.1 is now available on beta and includes a variety of new and improved features.

ADDITIONAL FUNCTIONALITY FOR ADDED CONTROL AND SECURITY

  • Larger Font Sizes Per View: Users can now set larger and different font sizes for all tabular views
  • View Number Of Agents: Dashboard now displays the number of monitored agents
  • Full Screen On Startup: Unity Dashboard can now be configured to load fullscreen on startup
  • TLS 1.2 Support: Unity Dashboard now supports TLS 1.2 for connecting to portal servers

MORE ESSENTIAL STATISTICS IN A CLEAN, INTUITIVE INTERFACE

  • Quickly understand call center behaviour with the new abandoned calls percentage stat
  • Users can now display the number of Abandoned Calls in Missed Calls on half gauges

Download the latest Unity Dashboard release notes here.

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