Insights Article | Switchboards to Circuit Boards: A Brief History of Contact Centers
Switchboards to Circuit Boards: A Brief History of Contact Centers
Category Archives: Feature Releases
Five reasons why CRM connectors are important to an SMB Contact Center
An excellent customer experience is paramount to a contact center
Kakapo Systems Announces the Launch of Analytics and Reporting Platform ‘Vision360’ for BroadSoft Call Centers | Press Release
Kakapo Systems release new deep analytics experience ‘Vision360’ for BroadSoft
Insights Paper | Adapting a Contact Center for Hybrid – Working
Insights Paper | Adapting a Contact Center for Hybrid –
Article: Kakapo Get Laser Focused on Pay-Per-Click | As featured in UC Today
Read our insights article, as featured in UC Today “Kakapo
Kakapo Systems appoints Max Edwards as Sales Engineer
Meet Max Edwards our new Sales Engineer! We would like
Insights article and Paper | Six Contact Center Trends for the SMB: 2023 and Beyond
2023 and beyond is looking to be a potentially challenging,
Kakapo Systems’ Keep My place in Queue (KMPIQ) named as an TMC 2023 Internet Telephony Product of the Year Award winner
We are delighted to announce that our virtual call queueing
Kakapo Systems appoints Naomi Curnow as Lead Creative
Meet Naomi Curnow our new Lead Creative in the UK.
Kakapo Systems’ Unity Contact Centre named as an TMC Labs Innovation Award winner
We are delighted to announce that our omni-channel customer engagement