Monthly Archives: October 2019

‘Twitter Queues for BroadSoft’ Wins Product of the Year – Press Release

LONDON, Oct. 28, 2019 /PRNewswire/ — Kakapo Systems announced today that TMC has awarded Unity Contact Center a 2019 Communications Solutions Products of the Year Award. The latest release from Kakapo Systems adds Twitter Queues to the Unity omni-channel solution for the Cisco BroadWorks platform. This allows Service Providers to layer new digital channels on top of their existing BroadWorks SIP

Kakapo Unity Supervisor Review: A Bird’s Eye View with Granular Control – UC Today

UC Today, Anwesha Roy – October 13th 2019 Kakapo’s offering for contact centre leaders blends 360-degree call functionalities with powerful workforce management tools Kakapo is fast carving a distinct niche in the contact centre segment. The company started in 2006, with a desktop app for contact centres, progressing into agent-specific platforms. In 2010, Kakapo Unity

Unity Agent Review: Contact Centre Stalwart that Recommends Itself – UC Today

UC Today, Anwesha Roy – October 15, 2019 Helps call centre executives make better decisions around customer relationships Kakapo Systems is a software development firm specialising in user applications for BroadSoft. They have been developing desktop UC and call centre apps for BroadSoft service providers, and undertaking custom development, since 2006. Kakapo Systems unveiled their Unity

Kakapo Systems Updates Unity Reception – UC Today

Moshe Beauford, UC Today – October 11th, 2019 Unity Reception improves upon BroadSoft UX and CX through robust reception features Receptionists are vital to most organizations because they are the first face a visitor sees. They are likely the first point of contact for anyone calling companies, too. Receptionists even play a pivotal role in

More Direct Calendar Integration

Unity’s Reception console for BroadSoft now connects to Exchange, Office365 and Outlook in order to display appointments and meetings for any users within the Group or Enterprise. View the calendar events of a colleague for today and tomorrow: Simply right click a contact and if they have shared their calendar permissions with you then you