Tag Archives: broadworks

Connections

Kakapo Systems to Launch Unity Contact Center at BroadSoft Connections

Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer of applications for the BroadSoft BroadWorks platform, today announced that they will be showcasing the Unity Contact Center solution on booth 24 at BroadSoft Connections. Unity Contact Centre is an extension to the existing Unity Agent and Supervisor apps for BroadWorks that now allows webchat,

Flexi Seating

Flexible Seating Now Supported

Unity has expanded on the current support for Hoteling Guest/Host with Flexible Seating. This will be available to any user that has the service assigned and is available in Windows and web app version of Unity. Users can associate with a Flexible Seating host in Settings or conveniently from the drop list in the main

Click to dial

Browser Click-to-Dial

Unity now supports Click to Dial seamlessly from Google Chrome, Mozilla Firefox and Microsoft Edge, whereby all valid numbers are immediately converted into hyperlinks that you can click to dial through Unity. Easily configure telephone number lengths, hyperlink type and domains that you want to exclude in the Click to Dial options for a more fluid Unity

Intternet Telephony

Kakapo Systems Receives 2015 INTERNET TELEPHONY Product of the Year Award

London, United Kingdom, Jan 23, 2015 — Kakapo Systems announced today that TMC, a global, integrated media company, has named Unity Reception as a recipient of a 2015 INTERNET TELEPHONY Product of the Year Award. Steve Tutt, Marketing Director says “We are delighted with this recognition from TMC. Communication is becoming less device centric, with

Unity Mobile for BroadSoft

Kakapo Systems to Launch Unity Mobile at BroadSoft Connections

Kakapo Systems, a leading developer of applications for the BroadSoft BroadWorks platform, today announced that it will launch its Unity Mobile application at BroadSoft Connections 2014. Scottsdale, Arizona, October 12, 2014 – Unity Mobile extends the call control, service configuration and instant messaging capabilities of Unity Desktop onto the mobile, allowing BroadSoft service providers to project their

Broadsoft call center app

Kakapo Systems to Launch Event Recorder at BroadSoft Connections

Kakapo Systems, a leading developer of desktop applications for BroadSoft, today announced that it will demonstrate its Call Centre Event Recorder at BroadSoft Connections 2012. Scottsdale, Arizona, October 9, 2012 – Unity Event Recorder captures the incoming CLI, in real-time, of any abandoned calls into BroadWorks call centre on R16 and upwards. This allows call centre