Unity’s New Look & Important Call Recording Info
We are pleased to announce general availability of our new
Tag Archives: broadworks
Support for OCI and CTI over TLS
Unity now supports both OCI and CTI over TLS. This
Support for XSI on BroadWorks R22
From R22 onwards BroadSoft are no longer supporting Client Access
Ratings for Web Chat
Everybody likes feedback, right? That’s why we have introduced optional
New Dashboard Stat “Live Calls”
We have now included a new stat which is “Live
Abandoned Call Capture within Unity Portal
The ability for Supervisors to assign abandoned calls to Agents
General Contact Centre Enhancements
Web Chat Transfer – Conversations can now be transferred to
Zen Desk Support
Unity CRM Connector now supports the Zen Desk helpdesk and
Last Agent Routing for Web Chat
Customer service experience has now been enhanced with last agent
Kakapo Systems to Launch Unity Contact Center at BroadSoft Connections – Press Release
Scottsdale, Arizona, 18 October 2017 – Kakapo Systems, a developer